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Your Environment. Your Health.

Citrix

What is Citrix?

Citrix is a means of accessing a complete NIEHS Windows Desktop remotely. Citrix sessions mimic the functionality of our work environment.

Advantages of Citrix:

  • Citrix offers remote access to various applications
  • Easy access to our NIEHS files kept on our central storage without the need for VPN
  • Our recent upgrade improves security, speed, reliability, and provides a more modern interface
  • Personal devices may be used securely
  • Citrix access is provided through a web interface using your browser. All modern browsers work with Citrix

For a summary Powerpoint on Citrix, please refer to this link: Citrix Services Upgrade - March 2017(754KB)

Using Citrix

When logging into the new system you have two options: internal and external. If using Citrix on any computer from inside the NIEHS campus or VPN connected session, please us this link only: https://CITRIX.niehs.nih.gov/. If using Citrix on any computer from the Internet outside of the NIEHS campus or not using the NIEHS VPN please use this link only: https://REMOTE.niehs.nih.gov/.

*Please notice the link name of Citrix for the internal usage and Remote for the external usage!

The upgraded Citrix environment has a new look and feel. The following information is provided to show you instructions for logging into this service.

For Internal Citrix please follow the guidance below. For External access please click here to go to that specific guidance.

Internal Citrix Connection

There are TWO scenarios to understand with Citrix. The first connection may give you two screens that you will not see in subsequent logins.

Please point your browser to: https://CITRIX.niehs.nih.gov/. The first screen may look like the following:

welcome page

Click on Detect Receiver (This page is needed for first time use or when Citrix is not found in your history for your browser.) If your browser is Citrix aware the above screen will not appear and the login screen will appear. If not, this is the second screen below:

detecting citrix

For NIEHS Desktops at first time use of Citrix please click “Already Installed”. This page will not advance unless you click “Already Installed”. Immediately after this action the login screen appears as below:

login page

On the above screen type in your username and password and press enter or click the Log On button.

External Citrix Connection

When logging on externally there will be a new URL for the logon it is https://REMOTE.niehs.nih.gov/.

external login page

On the above screen type in your username and password. You must then check the box to agree to the terms of usage and press enter or click the Log On button. If you receive a screen that asks you to detect receiver, then do so by clicking on the detect receiver button.

This is the Home Page or Landing Page for a successful Citrix Login! At this stage you have three options on the green bar for applications, desktops and favorites. You are welcome to explore these options and setup screens, however you may also click “Desktop’ below the green bar to initiate the Citrix session.

Visit the Available Citrix Options page for further examples and explanations of all available options and setup screens.

For initial use, please simply click on the “Desktop” icon.

citrix desktop

If you would like to add specific icons to your desktop you may do so by clicking on the Shortcut Copy application on the desktop.

citrix desktop icons

Simply check the icons you would like to have on your desktop and then click Copy to Desktop. Once completed you can close the program.

To log off the system click on the windows icon in the lower left corner and click on Log Off. Do not click on the “X” in the upper right hand corner to exit the desktop. If you open an application, then clicking on the “X” in the upper right hand corner is the proper way to close the application.

Citrix Frequently Asked Questions (FAQ)

Is your connection to Citrix SLOW? Here are some tips to avoid these issues:

  • Be sure to remove your personal identification verification (PIV) card prior to logging in to Citrix. Users have reported that if they have previously logged in to Remote Access VPN using their PIV card, then try to access Citrix, they experience very slow connection to Citrix. If you simply remove your PIV card Citrix will run at full speed.
  • Citrix access is provided through a web interface and does NOT rely on VPN Software.You do not need to use VPN for Citrix access. For more information on Remote Access through VPN see the VPN page.

Citrix Tabs Offer Options: Note that when you launch Citrix, there are three tabs at the top of the Citrix window titled: Favorites, Desktops and Application. Different options are offered under each of these tabs. The Applications tab allows you to launch approved NIEHS applications such as Microsoft Office, Microsoft Outlook and Internet Explorer. Launching any of these applications will allow you to browse to your network files and emails. The Desktops tab allows you to launch a "virtual desktop" which will resemble your NIEHS desktop. From this screen, you can browse to your network files, applications, emails, etc. Both tabs allow access to the NIEHS network, but present your applications in different ways. The Favorites tab allows you to populate the icons on the Applications tab.