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Your Environment. Your Health.

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Video Support

Your System Information

Flash Player Version:

Web Browser:

Operating System:


Requirements

The NIEHS video streaming platform currently requires the Adobe Flash Player for computer playback and uses HTML5 for native playback on mobile devices (iOS & Android). All NIEHS live webcast events and video on-demand content are streamed over HTTP through port 80.

To verify that you have Adobe Flash Player installed and configured properly, please complete the tests provided on the Adobe Flash Player Help page. You must have at least Adobe Flash Player 9.0.115 or higher to view NIEHS live webcasts and video on-demand content.

Please Note

Volume Issues
If you are having volume issues, please ensure that the volume is not muted on your computer or device and that the volume is not muted in the NIEHS video player. To check the volume in the video player during computer playback, please hover your mouse over the video window and click on the white volume icon in the lower right hand corner. Adjust accordingly.

Playback Issues
By default, the NIEHS video player and streaming platform are designed to automatically decrease or increase the quality of a live webcast stream depending on a user’s bandwidth in order to provide the smoothest possible playback. If you are having unexpected bandwidth issues or would like to manually control the quality of the live video stream yourself, please click on the white HD button in the lower right hand corner of the player. Select a lower or higher quality stream that best suits your preference and current bandwidth allocation.

Sample Video Test

Please use the sample video below to test video playback on your computer or device.

 

Video not playing? Click this link. Need an app to play the video with? You can try this MX player.

Contact the NIEHS Video Support Team

Please contact the NIEHS Video Support Team (videosupport@niehs.nih.gov) and include your system information listed above. Or you can simply use the form below which will automatically send your system information and the status of any error you may be experiencing.

All required fields have the word (Required) after the label.

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